Inhaltszusammenfassung

The liberalization of ground handling in Europe has forced airports to assess their performance in comparison to their competitors in order to gain long-term competitive advantages. Together with main European hub airports, research was conducted for one year using the action research approach to develop a wholistic performance measurement system for ramp services. Hence, a validated basis for competitive benchmarking activities according to the dimensions input, process and output could...The liberalization of ground handling in Europe has forced airports to assess their performance in comparison to their competitors in order to gain long-term competitive advantages. Together with main European hub airports, research was conducted for one year using the action research approach to develop a wholistic performance measurement system for ramp services. Hence, a validated basis for competitive benchmarking activities according to the dimensions input, process and output could be created, which reflects the supply chain of airport logistics. » weiterlesen» einklappen

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Klassifikation

DFG Fachgebiet:
Wirtschaftswissenschaften

DDC Sachgruppe:
Wirtschaft