Inhaltszusammenfassung

The critical incident technique provides a number of advantages for researching trust and trust dynamics in specific contexts or relationships, and for realising comparative (including cross-cultural) studies on trust. It is especially suited to collecting data on the behaviours involved in creating, strengthening or destroying trust.

Schlüsselwörter

• critical incident technique
• trust research
• management

Autoren

Klassifikation

DFG Fachgebiet:
1.23 - Sozialwissenschaften

DDC Sachgruppe:
Management