Institut für Wirtschaftswissenschaft
Institut für Management / Universität Koblenz
Universitätsstraße 1, 56070 Koblenz
- 0261/91 19-302
- 0261/
Schaarschmidt, Mario; Walsh, Gianfranco; Dose, David B. et al.
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactionsEuropean Management Journal. Bd. ahead-of-print. Elsevier B.V. 2021 S. 1 - 10
Christ-Brendemühl, Sonja; Schaarschmidt, Mario
The impact of service employees’ technostress on customer satisfaction and delight: A dyadic analysisJournal of Business Research. Bd. 117. Elsevier B.V. 2020 S. 378 - 388
Christ-Brendemühl, Sonja; Schaarschmidt, Mario
Frontline backlash: service employees’ deviance from digital processesJournal of Services Marketing. Bd. 33. H. 7. Emerald 2019 S. 936 - 945